Our DifferenceWe strive to achieve these core principles with every interaction with our clients. Laser focused on your success, our goal is to create the best tools, services and support to help you achieve your mission. This is how we do it.
1. COLLABORATION DRIVEN
Collaboration is key to ensuring a successful software implementation. The structure of all our relationships ensures that we meet the needs of our clients and all best practices can be leveraged to continually improve and do more for you. So what does that collaboration look like in the real world?
At Member Engine, we don’t charge anything extra for unlimited training, it’s already included in the fee structure. This creates a collaborative dialogue to get you the right training at the right time to transform your team into platform experts ASAP. This results in spending less time figuring out how to use the tool and more time achieving your mission.
2. Ease of Use
Let’s face it, every piece of software that has ever been sold in the history of computing has always been touted as "easy to use”, it’s a phrase that is thrown around so much it’s almost become meaningless.
In reality, most software applications are not easy to use, which creates a huge administrative burden when it comes to getting staff up to speed and can also get in the way of efficiency.
Many organizations don’t prioritize usability, but it’s actually the hidden siphon of productivity and revenue. Forrester research found that for every dollar spent on the user experience, you could expect to see a $100 return. That’s a return of over 9900%
So what does that all mean for Member Engine? It means that from the ground up, we start with crafting the user experience, and ensuring that our software is intuitive and easy to use and learn. It means "easy-to-use” isn’t a throw away marketing slogan, but a mantra over which battles are fought and won every day of development.
But hey don’t take our word for it, take a look at Member Engine, and we think you’ll agree that easy-to-use actually means something around here.
3. Access to your Data
At Member Engine we believe our service should be our contract with you, not the hand-cuffs we’ve put around your data. Our client’s data belongs to them and is accessible to them from day one.
This means rather than paying lip-service to open access to your data and hiding it in a complex and difficult to work with database, your data is always available to you in a straightforward format.
It means that your recurring credit cards are securely stored with a trusted third-party vendor account that belongs to you, not us, so that if you do decide we’re not the right fit, you aren’t forced to call all your members and ask them to give you their credit card again.
4. Modern and Current
We understand that you are often dependent on your software vendor when it comes to taking advantage of the latest technology available.
Member Engine is constantly updated and improved so it’s never out of date and always able to make use of the latest and greatest technology. Our entire platform was constructed on a secure and reliable foundation, with the anticipation that we will continue to build fantastic new features without breaks or outages.
We love to talk about what we have built and collaborate with our clients on what we need for the future, so we have the right tools in place to take you where you need to be.
5. Partnership not exploitation
If you’ve been around for a while, you’ve likely come to dread buying new software, the sales team has all the right answers to your questions, but once the software is purchased, the reality does not match the promises, or all of the features you were told about significantly increase the price if you actually want to use them.
At Member Engine we don’t promise we have features that we don’t have, and if something is an extra cost, we tell you before you’ve committed to our software.
So there are never any unpleasant surprises after you’ve decided to move forward.